Contact Us!

We will bring a canister or backpack vacuum for hard floors and ask that you provide an upright vacuum our cleaners can use for carpeted areas, if possible. We will clean and sanitize your vacuum after each use and ask that it be available, maintained, and ready to go!

We love your pets! You know them best, so please use good judgement and know they may behave differently if a family member is not present. To ensure their safety and a smooth cleaning process, we typically ask that dogs be kept away while we clean. If other pets will be roaming, please note that we can’t be responsible if they escape or affect cleaning results. If a pet becomes anxious or presents a safety concern, we may have to leave or not enter your home and a cancellation fee may apply.  

Our clean team is available Monday-Friday 8:30 a.m. to 5:00 p.m. We work from a schedule and recommend the same time and weekday for your cleaning to create consistency and convenience for us both.

Things happen. At one point or another -- for whatever reason, one of us is going to need to reschedule our cleaning. Communication is key. Call, text or email as soon as you know there is a conflict and we’ll do our best to reschedule your cleaning at the next earliest convenience. We will do the same. As long as we have a 24-hour notice there will be no $50 cancellation charge. 

We don’t require contracts, but consistency helps keep your home at its best. When a cleaning is skipped instead of rescheduled, extra buildup and time are required at your next visit. Because we charge flat rates based on maintenance frequency, we need to adjust pricing to account for that accumulation.

· Biweekly clients: If a visit is missed, the next clean will be billed at 1.25× your regular rate.

· Monthly clients: If a visit is missed or delayed, it will need to be rescheduled as soon as possible or billed hourly at the next visit.

Miscellaneous projects are welcome. Simply email or text us with your special requests so we can give you the best rate and budget them in to our next scheduled cleaning. Specifically, we offer a Gleam and Glide package to clean your window tracks and Eat Clean package to clean the inside of refrigerators and/or ovens.

If you or your children have a contagious illness (e.g., flu, cold, pneumonia, chickenpox), please call to reschedule your cleaning. While we disinfect homes, we want to avoid spreading germs or getting sick ourselves. To be fair to all our customers, we prefer to wait until you're well. Likewise, if we’re unwell, we may need to reschedule to protect you and your family.

You don’t have to be home while we clean. If you have an alarm, please provide the code so we can disarm and reset it as needed. If access requires a key, we’ll need one in advance and keep all keys in a secure lockbox. We do charge a $50 lockout fee if we have a confirmed appointment but cannot enter.

 Payment is due at time of service. We accept credit/debit card, Venmo, cash, and check. Venmo us @dogoodcleans. Cash and Checks can be left on the kitchen counter – and we will keep a credit card on file to charge each cleaning at the end-of-day after you’ve approved of our work.

Your satisfaction is our priority! If you're ever not 100% satisfied, please call us immediately at (503)400-7663 or text us at (971)385-5299, and we'll do everything we can to make it right.